How can I book a holiday?

Call 01536 428370 or contact us online to book. Our PDF How To Book Your Hola Supported Holiday explains how it works.

What does the holiday include?

All our holidays are all inclusive, including 24 hour support, flights, a stay in luxury accommodation, some activities and food. See the individual holiday pages for more information.

What do I need to bring with me?

Our information sheet tells you everything you need to know about what to bring with you.

Who can attend the holidays?

We can support adults with mild to moderate learning disabilities. Find out more on our Who We Cater For page.

Where will we stay?

Our holidays include a stay at luxury five star resort Condado de Alhama. The resort lies in the Costa Calida area, and most of our holidays are based solely in this location. Find out more about our apartment.

What support do you offer?

Included in the cost of your holiday is 24 hour support from highly trained carers who can support you with basic needs such as assistance with hair washing, shaving, dressing and checking water temperatures.  If you require  a higher level of support  than that which is mentioned above, then please contact the office for further details.  Failure to disclose specific support needs at the time of booking will either incur extra costs which you will be invoiced at the end of your holiday or we may not be able to take you on your holiday and could result in you losing the money already paid for your holiday.  If in doubt please contact the office, we are here to help.

Do you support with personal care?

Yes, included in the price of your holiday is basic personal care.  For example, helping you to check water temperatures, support to dress.  If you require more support than is mentioned, please contact the office to ensure that we can accommodate your needs. We do not offer clinical of medical support as part of our standard support package. If you require assistance with catheter or stoma care you must inform us before you book as we will be unable to assist without prior knowledge.

Do you administer medication?

All our staff are trained  to support with, dossett box and blister pack medication.  We will require information regarding contraindications and side effects.  We are unable to accept medication in packets, bottles (unless liquids) or for periods exceeding the holiday duration. We do ask that you have enough medication for one extra day in case of unforseen travel delays.

Do you cater for special diets?

Yes we are able to cater for special diets but please contact the office and let us know your requirements at the time of booking.

Can I have my own room?

All our accommodation is based in twin bedded rooms.  Where possible we can arrange single rooms however this will incur an extra cost.  Please contact the office for details.

Can you help me to manage my money on holiday?

Yes, we can support all guests with managing their money., if they require us to.  We provide money sheets which are signed by the guest and staff.

Do you provide transport to and from my home to the airport?

We can arrange for you to picked up from your home, depending upon location. For early flights especially, the pick up day will usually be the day before your flight departure and will require an overnight aiport stay with us. This will however, incur an extra cost. Please contact the office for details.

Do you offer any discounts?

We offer discounts for four or more people (not applicable on short breaks).

How can I pay?

We accept credit cards, debit cards and cheques. We can also offer you a staged payment plan to make paying for your holiday easier.

Do I need travel insurance?

You must buy travel insurance appropriate to the destination that you are travelling to. It is your responsibility to ensure you have adequate cover for cancellation, curtailment, illness and medical expenses plus loss or damage to your property. We also advise that you obtain an EHIC card for travel to Europe. Contact the office for further details.

Do I need a passport?

Yes, it is your responsibility to hold a valid passport. If you cannot provide a valid passport at the time of departure you will not be able to travel outside the UK, and will not be entitled to a refund.

Are staff DBS checked?

Yes, all staff hold an enhanced DBS check.

Do you have a brochure?

All our holidays are available to view on our website, but we also have a brochure available to download.

What are the terms and conditions?

Our terms and conditions can be found here.