All our holidays are all inclusive, including 24 hour support, flights, a stay in luxury accommodation, some activities and food. See the individual holiday pages for more information.
Our holidays include a stay at luxury five star resort Condado de Alhama. The resort lies in the Costa Calida area, and most of our holidays are based solely in this location. Find out more about our apartment.
Included in the cost of your holiday is 24 hour support from highly trained carers who can support you with basic needs such as assistance with hair washing, shaving, dressing and checking water temperatures. If you require a higher level of support than that which is mentioned above, then please contact the office for further details. Failure to disclose specific support needs at the time of booking will either incur extra costs which you will be invoiced at the end of your holiday or we may not be able to take you on your holiday and could result in you losing the money already paid for your holiday. If in doubt please contact the office, we are here to help.
Yes, included in the price of your holiday is basic personal care. For example, helping you to check water temperatures, support to dress. If you require more support than is mentioned, please contact the office to ensure that we can accommodate your needs. We do not offer clinical of medical support as part of our standard support package. If you require assistance with catheter or stoma care you must inform us before you book as we will be unable to assist without prior knowledge.
All our staff are trained to support with, dossett box and blister pack medication. We will require information regarding contraindications and side effects. We are unable to accept medication in packets, bottles (unless liquids) or for periods exceeding the holiday duration. We do ask that you have enough medication for one extra day in case of unforseen travel delays.
Yes we are able to cater for special diets but please contact the office and let us know your requirements at the time of booking.
All our accommodation is based in twin bedded rooms. Where possible we can arrange single rooms however this will incur an extra cost. Please contact the office for details.
Yes, we can support all guests with managing their money., if they require us to. We provide money sheets which are signed by the guest and staff.
We can arrange for you to picked up from your home, depending upon location. For early flights especially, the pick up day will usually be the day before your flight departure and will require an overnight aiport stay with us. This will however, incur an extra cost. Please contact the office for details.
We offer discounts for four or more people (not applicable on short breaks).
You must buy travel insurance appropriate to the destination that you are travelling to. It is your responsibility to ensure you have adequate cover for cancellation, curtailment, illness and medical expenses plus loss or damage to your property. We also advise that you obtain an EHIC card for travel to Europe. Contact the office for further details.
Yes, it is your responsibility to hold a valid passport. If you cannot provide a valid passport at the time of departure you will not be able to travel outside the UK, and will not be entitled to a refund.
Yes, all staff hold an enhanced DBS check.